Cancellation & Refund Policy

Last Updated: January 10, 2026

At Redo AI, we strive to provide the best experience for our users. This policy outlines our approach to cancellations and refunds for credit purchases.

Payment Processing

All payments on Redo AI are processed securely through Razorpay, our trusted payment gateway partner. Razorpay handles all transaction processing, payment method verification, and initial payment security.

Important: All refunds are subject to Razorpay's payment processing policies and terms of service. We work within Razorpay's framework to ensure secure and compliant refund processing.

No Cancellation Policy

As Redo AI provides digital credits that are instantly added to your account upon successful payment, we do not offer cancellations. Once a transaction is completed:

Credits are immediately available in your account
You can start using them right away
The transaction cannot be cancelled

Refund Eligibility

We understand that sometimes issues may occur. Refunds may be considered in the following situations:

✅ Eligible for Refund:

Payment charged but credits not received: If your payment was successful but credits weren't added to your account
Double charging: If you were accidentally charged multiple times for the same purchase
Technical errors: If a technical issue prevented you from using purchased credits
Unauthorized transactions: If you notice unauthorized charges on your account

❌ Not Eligible for Refund:

Credits already used for generating transformations
Change of mind after successful purchase and credit addition
Dissatisfaction with generated results (note: validation retry is offered for quality issues)
Credits purchased but not yet used (non-expiring digital goods)

Refund Process

If you believe you're eligible for a refund, please follow these steps:

Contact Us: Email us at vatsalmishra28@gmail.com with:
- Your account email address
- Transaction ID or payment receipt
- Reason for refund request
- Screenshots or details of the issue (if applicable)
Review: We'll review your request within 24-48 business hours
Decision: You'll receive an email with our decision and next steps
Processing: If approved, refunds are processed through Razorpay within 5-7 business days

Refund Timeline

Once a refund is approved and initiated:

Credit/Debit Cards: 5-7 business days
UPI: 1-3 business days
Net Banking: 5-7 business days
Wallets: 1-3 business days

Note: Actual refund time may vary depending on your bank or payment provider's processing time.

Razorpay Refund Policy

All refunds are processed in accordance with Razorpay's refund policies. Any money deducted from your account will be refunded as per Razorpay's terms and conditions. For more information about Razorpay's policies, visit Razorpay's Refund Policy.

Credit Expiration

Credits purchased on Redo AI never expire. You can use them whenever you want, at your own pace. This no-expiration policy means:

No rush to use your credits
No need for refunds due to unused credits
Credits remain in your account indefinitely

Dispute Resolution

If you're not satisfied with our refund decision, you may:

Reply to our decision email with additional information
Request a re-review of your case
Contact Razorpay's support for payment-related disputes

Need Help?
For any refund requests or payment issues, email us at
vatsalmishra28@gmail.com

Policy Updates

We reserve the right to update this refund policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. Continued use of Redo AI after policy changes constitutes acceptance of the new terms.

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